Child Safety & Safeguarding
Safe. Respectful. Inclusive.
At GetUthere Driving School, the safety, wellbeing and rights of children and young people are a priority.
We are committed to providing a safe, professional and inclusive learning environment where every learner feels respected, supported and comfortable.
Child Safe • Professional • Inclusive • Supportive
Our Commitment
Every learner has the right to:
✓ Feel safe and respected
✓ Be listened to
✓ Ask questions
✓ Raise concerns
✓ Have their individual needs recognised
✓ Learn without abuse, discrimination or inappropriate behaviour
GetUthere Driving School has zero tolerance for abuse, neglect, exploitation, harassment, discrimination or inappropriate behaviour towards children and young people.
Our approach is guided by Queensland’s 10 Child Safe Standards and the Universal Principle of cultural safety. 1. Leadership & Culture Child safety is embedded in our everyday practices and decision-making. 2. Voice of Children Learners are encouraged to ask questions, express their views and speak up about concerns. 3. Family & Community We work collaboratively with parents, carers, guardians and support people where appropriate. 4. Equity & Diversity We recognise and respect individual abilities, cultures, identities, communication preferences and support needs. 5. People People working with children are expected to meet appropriate screening, accreditation and professional standards. 6. Complaints Management We provide accessible ways for learners, families and support people to raise concerns or complaints. 7. Knowledge & Skills Our instructors maintain appropriate safeguarding, professional conduct, communication and learner-support knowledge. 8. Physical & Online Environments We identify and manage risks associated with driving lessons, vehicles, communication and online interactions. 9. Continuous Improvement We regularly review and strengthen our child-safety practices. 10. Policies & Procedures We maintain documented processes for child safety, complaints, incidents, professional conduct and safeguarding.
Queensland Child Safe Standards
Our approach is guided by Queensland’s 10 Child Safe Standards and the Universal Principle of cultural safety.
1. Leadership & Culture
Child safety is embedded in our everyday practices and decision-making.
2. Voice of Children
Learners are encouraged to ask questions, express their views and speak up about concerns.
3. Family & Community
We work collaboratively with parents, carers, guardians and support people where appropriate.
4. Equity & Diversity
We recognise and respect individual abilities, cultures, identities, communication preferences and support needs.
5. People
People working with children are expected to meet appropriate screening, accreditation and professional standards.
6. Complaints Management
We provide accessible ways for learners, families and support people to raise concerns or complaints.
7. Knowledge & Skills
Our instructors maintain appropriate safeguarding, professional conduct, communication and learner-support knowledge.
8. Physical & Online Environments
We identify and manage risks associated with driving lessons, vehicles, communication and online interactions.
9. Continuous Improvement
We regularly review and strengthen our child-safety practices.
10. Policies & Procedures
We maintain documented processes for child safety, complaints, incidents, professional conduct and safeguarding.
Cultural Safety
Universal Principle
GetUthere Driving School is committed to providing culturally safe and respectful services for Aboriginal and Torres Strait Islander children and young people.
We want every learner to feel welcomed, respected, valued and included.
We recognise the importance of culture, identity, family and community in supporting the safety and wellbeing of children and young people.
Safe & Professional Driving Lessons
Driving lessons often involve one-to-one interaction between an instructor and learner inside a vehicle.
We recognise the responsibility this places on our instructors.
Our instructors are expected to:
✓ Maintain professional boundaries
✓ Communicate respectfully and appropriately
✓ Protect personal information
✓ Explain instructions clearly
✓ Respect individual needs and communication preferences
✓ Encourage learners to ask questions and speak up
✓ Maintain a calm, professional learning environment
Learners can tell their instructor at any time if they feel uncomfortable, confused or require additional support.
Disability & Specialised Support
GetUthere Driving School supports learners who may require additional assistance, including people with disability, neurodivergence, anxiety or communication needs.
Where appropriate, reasonable adjustments may be considered to support safe and effective learning.
Safety • Dignity • Choice • Independence • Respect
NDIS
Working Towards Registration
GetUthere Driving School is working towards becoming a registered NDIS provider.
Our approach to disability and future NDIS services is centred on each participant’s:
Rights • Dignity • Independence • Choice • Control
Participants may involve a parent, guardian, support person or advocate where appropriate.
As part of our preparation for NDIS registration, we are establishing and strengthening appropriate systems for safeguarding, complaints, incidents, privacy, risk management and worker screening.
This page will be updated when GetUthere Driving School’s NDIS provider registration has been formally approved.
Professional Standards
Driving instructors working with children are expected to meet applicable Queensland driver trainer accreditation, Working with Children screening and professional conduct requirements.
GetUthere Driving School takes reasonable steps to ensure people providing services are appropriately qualified, suitable and competent for their role.
Additional screening, training and safeguarding requirements will be implemented where applicable to NDIS services.
Our Child Safety Documents
Our commitment to child safety is supported by formal policies and procedures.
Child Safety & Wellbeing Policy
Sets out how GetUthere Driving School manages child safety, safeguarding, complaints, risks and responsibilities.
Child Safe Code of Conduct
Sets clear expectations for professional behaviour and appropriate interactions with children and young people.
[VIEW CHILD SAFETY & WELLBEING POLICY]
[VIEW CHILD SAFE CODE OF CONDUCT]
Have a Concern?
We encourage you to speak up.
Learners, parents, carers, participants and support people are encouraged to contact us if they have a concern about safety, behaviour or the service they have received.
Contact GetUthere
0405 829 856
Concerns will be taken seriously, treated respectfully and responded to appropriately.
A learner or participant may have a parent, carer, support person or advocate assist them when raising a concern.
Immediate Danger
If someone is in immediate danger or requires urgent assistance, call 000.
External Complaints & Concerns
Depending on the nature of the concern, you may also contact an appropriate external authority.
Queensland Family and Child Commission
Concerns about an organisation meeting Queensland’s Child Safe Standards can be raised with the Queensland Family and Child Commission.
NDIS Quality & Safeguards Commission
Where a concern relates to the quality or safety of NDIS supports or services, or the conduct of an NDIS provider or worker, it can be raised with the NDIS Quality and Safeguards Commission.
NDIS Commission: 1800 035 544
Where a legal reporting or notification obligation applies, GetUthere Driving School will take appropriate action.
Our Commitment Continues
Child safety is an ongoing responsibility.
We regularly review our policies, practices and service delivery to help maintain a safe, respectful and inclusive environment for children and young people.
We welcome feedback from learners, families, carers, participants and support people about how we can continue to improve.
GetUthere Driving School
Brisbane, Logan & surrounding areas
0405 829 856
info@getuthere.com.au
Page reviewed: September 2026
Next scheduled review: September 2027, or earlier if requirements or services change.